Entering a contract for building work or buying a family home is usually the most significant financial and emotional investment a person makes. Similarly, buying a property with a reliance on future financial stability is just as significant.

With changes to the building and construction landscape in NSW and the need to increase the number of homes, the pressure on all stakeholders is seen by some as an all-time high. When things don’t progress as intended, circumstances become strained, and the situation can quickly spiral for those involved.

We provide a prompt, flexible, case-appropriate level of service to suit the circumstances making our services inherently cost-effective. We can assist remotely where possible or with site meetings and inspections where needed.

We focus on keeping the marble in the centre of the table by using techniques to separate the emotion from the building-related components of the dispute.

Facilitating dispute resolution during years spent with the NSW Building regulator places us in good stead to assist Home Owners and Contractors with matters where the NSW Fair Trading Home Building Resolution Service may not be able to assist.  

Our experience helps you make informed decisions so you can move forward with confidence.

With extensive experience in Class 2 Residential Apartment Buildings, we understand how defects such as water penetration and non-compliant fire safety systems can disrupt the lives of owners and occupants.

We have experience working within the NSW Building regulatory sector during the inception of the once-in-a-generation suite of legislative changes around Class 2 buildings. We understand the design, certification, construction, and legislative processes.

We can commence work with you within days of appointment and work as quickly as the intention of those involved allows, avoiding the protracted and costly effects of conventional approaches.

Once appointed, we can handle the matter on behalf of the Owners and the Strata Manager when dealing directly with the Builder and/or Developer, while keeping the Owners up to date.

‍Leaning on years of technical inspections to determine the cause of failure, Back on Track is adept in diagnosing issues related to:

• Internal wet area waterproofing.
• External waterproofing such as balconies, planter boxes and control joints.
• Window, door, and cavity flashings.
• Roof and wall cladding-related water penetration.
• Fire safety systems

We keep up to date with technology to ensure we can diagnose issues as efficiently as possible. 

We also have working relationships with resolution-focused professionals who can assist with structural, hydraulic, fire, or mechanical issues if needed.

Once all parties are aware of and understand their responsibilities, the way forward is clearer. In our experience, once this is established, the matter rarely proceeds further.

If all efforts to resolve the disputes are exhausted and there is no other option other than litigation, we can provide reports using our knowledge of the National Construction Code – Building Code of Australia, Australian Standards while framed within NSW building legislation. We understand the statutory warranties that apply to defective and or incomplete residential building work and avoid over-servicing for issues that the applicable warranty periods may have expired. This knowledge, fused with integrity and impartiality, ensures support by way of accurate and succinct reports that meet the requirements of the relevant Expert Witness Codes of Conduct for the NSW Civil and Administrative Tribunal (NCAT) and beyond.